In channels where Obie is invited, when Obie senses a question asked in the flow of conversation on Slack, Obie will privately make a suggestion (when Obie’s search algorithm confidence is high) to the question-asker that contains relevant Confluence content as an attempt to resolve the question asked in Slack. Intelligent Suggestions from a Slack Bot connected to Confluence This is an entirely private interaction with Obie for searching Confluence. You can DM with Obie from there in the same way that you would DM with another user. When Obie is installed in your Slack workspace, he appears in the applications list in the sidebar. DM with Obie in Slack to search Confluence The response is a private interaction between you and Obie, but the results can be revealed with the channel if the user feels compelled to share. You can ask Obie to search Confluence from Slack using our slash-command, accompanied by a few keywords, within any channel where Obie is invited. Using the /obie command to search Confluence Here are the ways one can search Confluence from Slack with Obie. If a user is willing to type a support question, we position Obie within Slack to enable a fast self-service workflow that should be the default behavior before seeking support in Slack without disturbing other team members.
#How to use confluence like slack free#
Obie has enabled rapid search and access of Confluence articles both from Slack as well as our free Chrome Browser extension for the exact use case scenarios described above. This increases team focus and enables higher productivity. To combat this, Obie encourages employees instead to ask Obie questions in lieu of questions in Slack or via DM. The answer might already exist in Confluence, but for whatever reason, people perceive asking questions in Slack as the lowest friction path to resolution. Actions like these have a compounding effect on productivity losses across the team and organization. When a DevOps team member is looking for a deployment snippet, again, they might seek support in Slack. They might ask questions openly in channels or via DM to a specific senior team member. It seems a little counter-intuitive that one might want to search and access Confluence content in Slack, but in fact it is a very common request from teams that use Confluence and Slack as part of their daily work.įor example, when customer support agents, are confronted with a customer question that stumps them, they often seek help in Slack. With Slack becoming the operating system of the modern workplace, not having a robust integration between Slack and Confluence is a significant productivity inhibitor.
The reason that search and content previews are critical to a Confluence integration for Slack is because it is a very common part of workflows in SupportOps, RevOps, IT-Ops, DevOps, remote companies and really any department org-wide that uses Confluence to power self-serve support. Why is search and content previews important to Confluence in Slack? The available functionality largely focuses on ways to passively interact with content in Confluence, but falls short in ways that would encourage more active interaction with the content.
The scope of the current Confluence integration for SlackĬurrently you are able to do the following with the current Slack integration built by the makers of Confluence, Atlassian. But before we go there, let’s take a step back at the current state of affairs between Confluence and Slack. But, why is it that you can’t love both Slack and Confluence together at the same time? Of course, there is a Confluence integration for Slack (built by Atlassian), but it doesn’t seem to cut the proverbial mustard in a lot of ways, which is exactly why Obie has invested in solving this productivity by developing the deepest Confluence integration for Slack available. Confluence, Slack The fastest way to search and preview Confluence wiki and blog content from Slack
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